Terms and Conditions

This website is operated by Uon's Crafts (we, our, or us). It is available at: uonscrafts.co.nz and may be available through other addresses and channels.

How you consent to these terms of use

If you access and/or use our site, you are taken to have agreed to these terms of use. Please read these terms carefully - if you don't agree to them, then you must cease using our website immediately.

When we make changes to these terms of use

We may, at any time and at our discretion, vary these Terms by publishing the varied terms on our website. We recommend you check our website regularly to ensure you are aware of our current terms. Materials and information on this website (Content) are subject to change without notice. We do not undertake to keep our website up-to-date and we are not liable if any Content is inaccurate or out-of-date.

Privacy

We respect your privacy and understand protecting your personal information is important. Our Privacy Policy (see below) sets out how we will collect and handle your personal information.

Your licence to use our site

We grant you a non-exclusive, royalty-free, revocable, worldwide, non-transferable license to use our website in accordance with these terms. All other uses are prohibited without our prior written consent.

Conduct we don't accept

When you use our Site, we expect you to abide by a certain standard of behaviour. You must not do or attempt to do anything that is unlawful, which is prohibited by any laws applicable to our website, which we would consider inappropriate or which might bring us or our website into disrepute. This includes:

• Anything that would constitute a breach of an individual's privacy (including uploading private or personal information without an individual's consent) or any other legal rights;
• Using our website to defame, harass, threaten, menace or offend any person;
• Interfering with any user of our website;
• Tampering with or modifying our website, knowingly transmitting viruses or other disabling features, or damaging or interfering with our website, including (without limitations) using trojan horses, viruses or piracy or programming routines that may damage or interfere with our website;
• Using our website to send unsolicited electronic messages; or
• Facilitating or assisting a third party to do any of the above acts.

Competitors are excluded from using our website

You are prohibited from using our website, including our content, in any way that competes with our business.

Our website is for your personal use only

We've designed our website for you to use it personally, and not on a commercial basis. You must not use our website, or any of our Content, for your commerical purposes, including, for example, to advertise your own business or for any other revenue generation activity. You may, however, sell any crochet products you make from our patterns so long as you link our website in the listing. Our patterns and pictures are copyrighted and cannot be copied, sold, or shared.

Information

Please note that our Content is factual information only, is not comprehensive and is for general information purposes only. Our Content is not a financial or credit service or advice, including legal advice or tax advice. You cannot rely on it as such. We use reasonable attempts to ensure the accuracy and completeness of our Content, we provide our Content in good faith, make no representation or warranty in relation to it, and are not liable for any loss arising from reliance on our Content.

Intellectual Property Rights

Unless otherwise indicated, we own or licence all rights, title and interest (including intellectual property rights) in our website, all of our Content and any copyright, registered or unregistered designs, patents or trade mark rights and domain names (Our Intellectual Property). Your use of our website and your use of and access to any Content does not grant or transfer to you any rights, title or interest in relation to Our Intellectual Property. You must not:

• Copy or use, in whole or in part, any of our intellectual property;
• Reproduce, retransmit, distribute, display, disseminate, sell, publish, broadcast, or circulate any of our intellectual property to any third party; or
• Breach any intellectual property rights connected with our intellectual property, including (without limitation) altering or modifying any of our intellectual property, causing any of our intellectual property to be framed or embedded in another website or platform, or creating derivative works from our intellectual property.

Content you Upload

We encourage you to interact with our website! You may be permitted to post, upload, publish, submit or transmit relevant information and content (User Content) on our website. If you make any User Content available on or through our Site, you grant to us a worldwide, irrevocable, perpetual, non-exclusive, transferable, royalty-free licence to use the User Content, with the right to use, view, copy, adapt, modify, distribute, license, transfer, communicate, publicly display, publicly perform, transmit, stream, broadcast, access, or otherwise exploit such User Content on, through or by means of our website.

You aggree that you are solely responsible for all user content that you make availible on or through our website. You represent and warrant that:

• You are either the sole and exclusive owner of all user content or you have all rights, licences, consents, and releases that are necessary to grant to us the rights in such User Content (as contemplated by these terms); and
• Neither the User Content nor the posting, uploading, publication, submission, or transmission of the User Content or our use of the User Content on, through or by means of our website will infringe, misappropriate, or violate a third party's intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.

We do not endorse or approve, and are not responsible for, any User Content. We may, at any time (at our sole discretion), remove any User Content.

Third Party Sites

Our website may contain links to websites operated by third parties. Unless we tell you otherwise, we do not control, endorse or approve, and are not responsible for, the content on those websites. We recommend that you make your own investigations with respect to the suitability of those websites.

What happens if we discontinue our website

We may, at any time and without notice to you, discontinue our website, in whole or in part. We may also exclude any person from using our website, at any time and at our sole discretion. We are not responsible for any Liability you may suffer arising from or in connection with any such discontinuance or exclusion.

Terminating these terms

These Terms are effective until terminated by us, which we may do at any time and without notice to you. In the event of termination, all restrictions imposed on you by these Terms and limitations of liability set out in these Terms will survive.

Dealing with a problem

If you would like to give us feedback, please contact us, we appreciate your input. In the event of any dispute arising from, or in connection with, these Terms (Dispute), the party claiming there is a Dispute must give written notice to the other party setting out the details of the Dispute and proposing a resolution. Within 7 days after receiving the notice, the parties must, by someone with authority to reach a resolution, meet at least once to attempt to resolve the Dispute or agree on the method of resolving the Dispute by other means, in good faith. All aspects of every such conference, except the fact of the occurrence of the conference, will be privileged. If the parties do not resolve the Dispute, or (if the Dispute is not resolved) agree on an alternate method to resolve the Dispute, within 21 days after receipt of the notice, the Dispute may be referred by either party (by notice in writing to the other party) to litigation. Nothing in this clause will operate to prevent a party from seeking urgent injunctive or equitable relief from a court of appropriate jurisdiction.

If a part of these terms isn't right

If a provision of these Terms is held to be void, invalid, illegal or unenforceable, that provision must be read down as narrowly as necessary to allow it to be valid or enforceable. If it is not possible to read down a provision (in whole or in part), that provision (or that part of that provision) is severed from these Terms without affecting the validity or enforceability of the remainder of that provision or the other provisions in these Terms.

Which laws govern these terms of use

If you are in New Zealand and a consumer of products or services, you may have certain rights and/or remedies under the New Zealand Consumer Guarantees Act 1993. When a guarantee under the Consumer Guarantees Act 1993 is breached, you may be entitled to a range of remedies. For the avoidance of doubt, nothing in these Terms is intended to exclude, restrict or modify a consumer's rights under the New Zealand Consumer Guarantees Act 1993.

Your use of our website and these Terms are governed by the laws of New Zealand. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts operating in New Zealand.

Our website may be accessed throughout New Zealand and overseas. We make no representation that our website complies with the laws (including intellectual property laws) of any country outside New Zealand. If you access our website from outside New Zealand, you do so at your own risk and are responsible for complying with the laws of the jurisdiction where you access our website.

We collect personal information from you, including information about you:

• Your Name.
• Your Conact Information.
• Your Interactions with us.

We collect your personal information in order to:

• Tailor our services to you.
• Send you crochet patterns.
• Make you custom crochet patterns.

Providing some information is optional. If you choose not to enter contact information, we'll be unable to provide crochet pattern services.

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you'd like to ask for a copy of your information, or to have it corrected, please contact us at uons.crafts@gmail.com or 0274328736.

You can ask for a repair, replacement, or refund of a pattern if it:

• Is defective and doesn't do what it is supposed to do.
• Is different from how it was advertised.
• Was not fit for a specific purpose you told us about when making a custom request.
• Never arrives and it is not possible to redownload it from your orders.

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Disclaimer

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Warranties and disclaimers

To the maximum extent permitted by law, we make no representations or warranties about our website or our Content, including (without limitation) that:

• They are complete, accurate, reliable, up-to-date and suitable for any particular purpose;
• Access will be uninterrupted, error-free or free from viruses; or
• Our website will be secure.

You read, use, and act on our website and our Content at your own risk.

Our liability is limited

To the maximum extent permitted by law, we are not responsible for any loss, damage, or expense, whether direct or indirect and/or whether present, unascertained, future or contingent (Liability) suffered by you or any third party, arising from or in connection with your use of Our Intellectual Property and/or any inaccessibility of, interruption to, or outage of our website, and/or any loss or corruption of data and/or the fact that our Content is incorrect, incomplete or out-of-date.

Indemnity

To the maximum extent permitted by law, you must indemnify us, and hold us harmless, against any Liability suffered or incurred by us arising from or in connection with your use of our website or any breach of these Terms or any applicable laws by you. This indemnity is a continuing obligation, independent from the other obligations under these Terms, and continues after these Terms end. It is not necessary for us to suffer or incur any Liability before enforcing a right of indemnity under these Terms.

Where are my pattern downloads?

You can download your patterns by going to your account, selecting "Your Orders", and selecting the order that contains the pattern(s) you would like to download.

However, on some rare occasions this may not work as planned, in which case, please contact us.

How much is a custom crochet pattern?

This varies greatly depending on the complexity, size, and type of project. Use our price estimator on the "Request a Pattern" page to get a rough estimate or contact us for an estimate.

How long do custom crochet patterns take to make?

This varies greatly depending on the complexity, size, and type of project. This could take anywhere from 3 working days to three months. If you would like an estimate, please contact us on the "Contact Us" page.

What kinds of custom crochet patterns do you make?

Many kinds! We have made many projects from New Zealand birds, hybrid animals, cars, flowers, objects, and extinct animals. It is rare for us to be unable to make a request.

How do I request a custom crochet pattern?

By filling out our request a pattern form. We will need a project name, a description of the project, prefered colors (the colors of the product being made as an example in the pattern), the size of the product (rough height, width, etc), and if you have a deadline, please include it. If you want to include reference images you may. We will respond with a price and timeframe (we will try meet your deadline, but this may not always be possible), and you can either accept or decline our offer.

Do I have to pay for custom crochet pattern request estimates?

No, we want you to be able to pitch your amazing ideas freely.

What if I don't like my custom crochet pattern?

You are allowed up to two revisions of a custom crochet pattern request, we will do our best to get the pattern up to your standard.

Can I sell products I made using your patterns?

Yes! But please link our website in your listing.

How can I pay for your products?

Currently, we only accept payment via PayPal.

Can you ship me the product of my custom crochet pattern as well as the pattern?

We can, although please contact us as our website doesn't offer shipping currently.